Reclaim valuable time

Wish you had more hours in a day? Now it is possible. Let our highly skilled team help you so you can focus on the more important aspects of your business.

Operate business efficiently

Delegation is the key.

Hire experts under one agency.

Increase your bottom line

A higher net income is a result of more sales and savings.

We can help with both.

Connect with Us

929 469 2880

Frequently Asked Questions

What services does ConnectUs provide?

We provide top-notch business process outsourcing, marketing solutions, and other tailored services that help businesses grow and operate efficiently. The details of what’s included are outlined in the website and brochure.

Are there service level commitments? How do you ensure service quality and address performance issues?

Absolutely! We have specific Service Level Agreements (SLAs) to maintain high-quality service, timely execution, and reliable performance. During the campaign period, ConnectUs and the client will conduct regular quality checks via video conference to evaluate performance and ensure adherence to agreed service levels. Both parties will agree in writing on reasonable remedies, provided the issues are properly documented and verified.

Do you offer any guarantees for your services?

We stand by our work! Specific warranties related to service quality and performance are detailed in the agreement.

How can I refer someone to your services?

We do have an Affilliate Program that we'd love to share with you! You can direct them to our website at connectus-marketing.com, where they can schedule a meeting with us.

How much do your services cost?

Pricing depends on the package or custom services you choose. All costs, including any one-time fees or recurring charges, are clearly detailed in the agreement and invoice.

Why do you require pre-payment for your services?

Payment processing whether via credit card or wire transfer can take up to 15 business days. Pre-payment helps ensure that we get the team and providers gets paid on time, ensuring no service disruptions.

What are the service packages?

You can choose from flexible monthly packages of 80 or 160 hours—select the one that fits your needs.

What if I want to upgrade my service package?

We love seeing your business grow! If you need to upgrade your service package, just let us know at least 10 business days before the campaign period starts, so we can make sure we have the right team ready to support your additional needs. We’ll handle the adjustments smoothly so there’s no disruption to your operations!

What happens to any unused hours in my package?

Unused hours can’t be carried over to the next month or refunded since our team’s availability is scheduled in advance. To maximize your package, we recommend planning tasks ahead—but if you need adjustments for the next cycle, just give us a heads-up, and we’ll see what we can do!

What if I have multiple businesses? Can 1 package be applicable to all of my businesses?

For better budget and tracking of tasks, it would be best to have one package for every business. We can dedicate 80 hours per month per business. That's like having someone work for each business an average of 4 hrs a day in 20 working days.

Does the package quote include VOIP and phone numbers?

No, this is a separate cost.

How long does the agreement last?

Our contracts start month-to-month with no long-term commitment. If things go well (which we strive for!), you can renew for quarterly, semi-annual, or annual terms—and enjoy savings based on your chosen duration.

Can the contract be renewed?

Yes! If we’re both happy with the partnership, we can renew the agreement based on the outlined renewal process.

Can we make changes to the contract later?

Any modifications need to be agreed upon in writing and signed by both parties. We’re flexible, but everything should be documented properly!

What if we need to end the contract early?

We get it—sometimes things change, but we need thirty (30) calendar day notice before end of contract. Long term contracts which let you enjoy lower fees will be pro-rated to the monthly package rates.

How can we make payments?

Once you have chosen a package, our Accounting Department will send you an invoice where you enter your credit card details.

What happens if we miss a payment?

We totally get that things happen! If a payment is late, a 1% late fee of the outstanding balance per month and interest will accrue from the original due date until it's fully settled. Until payment is received, services will be temporarily paused—but don’t worry, once everything’s squared away, we’ll get right back on track!

When should I expect the invoice? When is the invoice due?

Invoices are to be issued ten (10) calendar days before the campaign period. Invoices are to be settled on or before eight (8) calendar days before the campaign period

How do we get started?

To get started, simply select the package that best fits your needs, and we'll begin onboaring you as a client. Proceed with the payment to secure your best-fit team members. To ensure a seamless start, we’ll finalize the Project Sheet that contains the list of tasks in a virtual meeting with you. This process should be completed on or before the 19th of the month before the next campaign period begins.

What are your regular working hours?

Our regular working hours are Monday to Friday 10AM-6PM Eastern Standard Time. There are instances that our virtual assistants adjust to the business hours of where the clients are located.

How long is the turn around time for the projects we request?

Turnaround time depends on the project scope and agreed timeline. You will have access to the project sheet, allowing both parties to track tasks, hours, and progress. Monthly discussions are conducted to review projections, and any needed adjustments will be communicated via email. The project coordinator will then consolidate and document the updates in the project sheet to ensure all changes are properly accommodated.

How will we receive the deliverables?

Depending on the service, we’ll deliver them through email, shared platforms, or any other agreed method that works best for both of us.

What happens if there’s a disagreement?

We always aim for smooth sailing, but in case of disputes, we follow an escalation process—starting with discussions and, if needed, formal mediation or arbitration.

What’s expected from us as clients?

Your role is just as important as ours! We’ll need you to provide necessary information, access, and timely feedback so we can deliver the best results.

How does ConnectUs protect our confidential information?

We take confidentiality very seriously—your sensitive data stays protected and won’t be shared with third parties unless legally required.

What happens to our files if we stop working together?

We ensure a proper knowledge transfer process before parting ways. All relevant project files, reports, and documentation will be handed over to help with your ongoing operations. This is one of the reasons why we thirty (30) calendar day notice before end of contract.

What security measures do you have in place for our data?

We comply with data protection laws and have strict in-house security protocols to safeguard client information. Your data won't be shared without your permission.

WHY US

DELEGATE AND LEVERAGE

Have us take care of things that we specialize in, so you can concentrate on other core components or overall functions of your business. And most importantly, have more personal time.

WE ARE NOT JUST ANOTHER BPO

INDUSTRY EXPERIENCE

We are pioneers in the business process outsourcing industry, being in business for almost two decades. We specialize in essential aspects of the business from Human Resources, Finance, IT, Sales & Marketing to Operations.

STRONG VALUES

What we are most proud of is that we live and breathe our Mission, Vision, and Values. It is what guides and drives us every day when we serve you.

YOUR BOTTOMLINE

We strive to understand your main goals, to be able to properly support you to attain them by meeting our service level agreements.

OUR CORE VALUES

Our core values are beliefs we hold which form the foundation on which we perform our work and conduct ourselves. It encompasses our work, how we interact with each other, and which strategies we employ to fulfill our mission.

Integrity

Our strong moral uprightness and principles is where we ground trust in our daily business activities. We value being honest and ethical in every aspect of our business, which is always in accordance with our deepest values.

Excellence

We value meeting and exceeding expectations through quality work. We go to extraordinary lengths to serve our customers competently and efficiently.

Accountability

We set out to understand clear work assignments and hold ourselves responsible for the success of our designated tasks.

Leadership

We value leadership by continuously developing ourselves through a never-ending process of self-analysis, education, training, and experience. In doing so, we would be armed to serve as leaders by example, using the power of influence to be used in a positive way that encourages high-performance and excellence.

Collaboration

We believe in utilizing each other’s strengths, while supporting each other’s weaknesses. Team accomplishments based on shared values, communication and leadership support is how we cultivate and enhance interpersonal relationships in and out of our company.

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Makati City, Manila, Philippines 1232

Us : +1 929 469 2880

PH : +63 998 556 5778

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© 2024 ConnectUs Marketing Solutions Inc., All Rights Reserved

Manila - New York - Madrid

Connect with Us!

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US #: +1 929 469 2880

Recruitment:

PH #: +63 998 556 5778

© 2025 ConnectUs Marketing Solutions Inc., All Rights Reserved